Delete your TruePath account

The fastest way to delete your TruePath account is from inside the app:

1. Open the TruePath app and sign in.
2. Tap your profile photo (top-right) → Settings.
3. Scroll to Account → Delete account.
4. Confirm. Your account and the data listed below are removed within 30 days.

If you can't access the app, email hello@truepath.services from the address tied to your TruePath account with the subject Delete my account. We action requests within five business days.

• Your name, email, phone number, and address
• Profile photo and bio
• Saved dogs (for owners) or walker profile, services, and availability (for walkers)
• Booking history, walk GPS routes, and walk update photos
• Chat messages
• Push-notification tokens and device identifiers
• Reviews you wrote about the other party

We keep a minimal record only where law requires it. Specifically:

• Financial transaction records (Stripe payment IDs, payout amounts, GST records) are retained for 7 years to meet Australian tax-law obligations.
• Reviews left by the other party about you are anonymised but kept on the matched walker/owner's history so their record stays intact.
• Aggregated, non-identifying analytics (e.g. number of walks completed in a region) are kept indefinitely.

We also instruct the following processors to delete your data when you delete your TruePath account:

• Supabase — auth user record, profile rows
• Firebase Cloud Messaging — push tokens
• Stripe — customer object (payment records retained per the law cited above; card details were never stored by TruePath)

For anything to do with your data, contact hello@truepath.services. See also our Privacy Policy.